Shipping policy

Sensory Retreats ("we" and "us") is the operator of (https://www.sensoryretreats.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

SHIPPING COSTS

Shipping costs are calculated based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.  

Anyone outside of England, Wales, Scotland and the Channel Islands will be responsible for paying import duties on all orders. Contact support@sensoryretreats.com to get a quote.

SHIPPING RETURN COSTS

Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the original payment type. We will notify you once this has been completed through email. (Sensory Retreats) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

We offer standard 3-5 business days delivery. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout. Orders are usually dispatched within 2 business days of ordering. Our warehouse operates on Monday - Friday during standard business hours, except on holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

CHANGE OF DELIVERY ADDRESS

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

DELIVERY TIME EXCEEDED

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and contact us.

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.